Handbook of Hospitality Human Resources Management

ISBN-13: 9780080450810 / Angielski / Twarda / 2008 / 550 str.

Dana Tesone

Opis

This handbook critically reviews mainstream hospitality human resources management (HRM) research topics & sets directions for future research efforts. Researchers provide thorough reviews & discussions, reviewing hospitality HRM research by topic, as well as illustrating how theories & concepts can be applied in the hospitality industry.

Spis treści

Human Resource Management Planning: Missions, Visions, Objectives and Strategies; Job Analysis: The Basis for all things HR; Getting it right the First Time: Using Job Competencies for Positive Hiring Outcomes in the Hospitality Industry; Organizational Culture in the Casual Dining Industry: The Impact that Culture has on Service Quality and Customers’ Intention to Return; Ethical Principles and Practices in Human Resources Management; Human Resource Management and a Service Culture; Employee Relations: A Problem Solving Approach; Human Resource Management Role in Ethics within the Hospitality Idustry; Organisational Communication in the Hospitality Industry; Employee Turnover: Calculation of Turnover Rates and Costs; The Role of Conflict Management in Human Resource Development in Human Resource Management in the Hospitality Industry; Work-Family Conflict and Facilitation: Implications for Hospitality Researchers; The Optimal Hospitality Leader: Creating a Thriving, Self-Motivating Leadership-Followership Organizational Network; The Path of Least Resistance? Choice and Constraint in HRM Strategy in the UK Hotel Sector; Employee Orientation and Mentoring Programs; Human Capital Development: A Return on Investment Perspective; Contributing to Employee Development through Training and Development; An HR Practitioner’s Point of View: Four Actions that HR Executives can take to get Their Services Used; Employee Management and Innovation; Development of a Sustainable Tourism Hospitality Human Resources Management Module: A Template for teaching Sustainability across the Curriculum; Strategic Human Resource Issues in Hospitality and Tourism.

O autorze

Rosen College of Hospitality ManagementUniversity of Central Florida9907 Universal BoulevardOrlando, FL, USAElsevier Limited