Foundations of Excellent Performance

ISBN-13: 9781574443110 / Angielski / Twarda / 2001 / 416 str.

Dean H. Stamatis; D. H. Stamatis; Diomidis H. Stamatis

Opis

Cost reduction productivity improvement customer retention enhanced bottom line these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.
Six Sigma and Beyond: Foundations of Excellent Performance provides a roadmap to successful six sigma implementation that you can adapt to your organization. The book gives you a model of six sigma and explains frequently asked questions in a Q & A format for easy application. It outlines the seven steps to six sigma and how to use them to give your organization the competitive edge.
Understand the seven steps to the six sigma philosophy:
Establish the Quality System, Management, and Cultural Environment
Define Mission of Each Component of the Organization
Set Performance Improvement Opportunities, Goals, and Priorities
Establish Improvement Projects and Action Plans
Implement Projects Using Improvement Methodologies
Evaluate Improved Performance
Review and Recycle
The goal of all this? You can uncover potential improvements in your organization and bring all your resources together to identify, measure, analyze, improve, and control the process. Six Sigma and Beyond: Foundations for Excellent Performance defines quality and the elements that both management and non-management personnel must understand to achieve quality success."

Spis treści

INTRODUCTION
The Foundation of Any Quality System
6 Sigma Overview
Gearing Up and Adapting Six Sigma in Your Organization
TEAMS
A General Overview
The Changing Workplace
Communicating Communication
Team Development
Implementation
Team Improvement
General Issues
An Introduction to Problem Solving: Selected Tools and Methodologies Used in a Team Environment
Epilogue
Appendix A: Cursory View of the Six Sigma methodology
Appendix B: The Core competencies of the Six Sigma Methodology
Appendix C: Cross Reference List Items Used in Team Environment
Appendix D: Problem Solving/Decision Making
Glossary
Selected Bibliography

O autorze

D.H. Stamatis