Fostering Innovation: How to Build an Amazing IT Team

ISBN-13: 9781119853107 / Angielski / Miękka / 2022 / 256 str.

Andrew Laudato

Spis treści

Introduction xxvPart I Become an Empathetic Leader 11 Hey, What Do You Know? 3Build Your Skillset 3Grow Through Listening 4A Proactive Mindset 52 An Amazing IT Department? What's That? 73 Conventional Wisdom Is Wrong 9A Tale of Two Projects 10The Downward Spiral of Micromanagement 11Part II Four Steps to Innovate 154 The Right Foundation 17Set Expectations 17Build Trust 18Share Your Values 195 The Laudato Hierarchy of IT Needs 216 Keep the Lights On (KTLO) 237 Lean and Efficient IT 258 Create Value 27Cost Reduction 28Increase Revenues and Enable Opportunities 28Reduce Risk 299 Let's Innovate 31Develop the Mindset 32Dedicate Resources 32Embrace Risk 33Idea Generation 33Rapid Prototyping 3410 CIO Report Card 35Part III Develop a Winning Culture 3711 Culture Eats Eggs and Strategy Eats Bacon, or Something to that Effect 39The Wrong Way to Develop Culture 41Building a Strong Culture 42How Can a CIO Influence Culture? 42The Blue Bloods 4312 The Boxes, the Lines, and the Dashes 45Step 1: Identify Your Functions and Business Needs 46Step 2: Create an Org Chart 46Step 3: Run Use Cases 46Step 4: Identify Skills 47Step 5: Review Your Team 4713 Org Design--Just Show Me the Answer 49Support 49Cyber-Security 50Portfolio Manager 50HR Partner 51Finance Partner 52Executive Assistant 5214 Organizational Design and Culture 5315 It's Not the Play, It's the Player 5516 Take Care of Those Peeps 57Ask People What They Want from Their Career 58Spend the Most Time with Your Best People 58Provide Career Development Planning 59Always Support Your Team, Even When They're Wrong 59Be a Diode 60Have a Real Open-Door Policy 60Listen 61Only Make Changes that Are Necessary 62Provide Fair and Timely Feedback 62Be Kind Enough to Let Someone Go 6317 Hire the Best 6518 The Best Team Is a Diverse Team 6919 Using Mercenaries--I Mean, Consultants 71Management Consultants 71Project-Based Consultants 72Offshore, Nearshore, Onshore 74Staff Augmentation 75Boutique Firms 7620 The Power of Experts 7721 Build that Network 81Formal CIO Networks 82Navigating a Cocktail Party 83Social Media 8422 Good Advice Doesn't Come Cheap; It's Free 87Part IV Deliver to Delight: a Collection of Usable Tips and Tools 8923 The Written Word--a.k.a IT Strategy 91Align Your Strategy 91Create Your Strategy 92Put Your Strategy into Action 9424 It's the Uptime, Stupid 95Measuring Uptime 96Nuances of Measuring Uptime 97Information Technology Infrastructure Library (ITIL) 98When You Have a Problem, Proclaim It Loudly 98Troubleshooting 99Let Them Eat Cake 101Change Management 101Daily Meeting 101Annual Readiness 10225 If It's Important, You Better Get Two 103Redundancy and Probability Math 105The Only True Test 106Does Any of This Matter in the Cloud? 10626 Lock It Down 10727 Lean and Efficient IT 109Software 110Legality 111Cloud Services 111Telcom 112Professional Services 113Capital Expenses Drive Operating Expenses 114The Small Stuff 114Reduction in Force 115Less Is More 11628 What Should I Work on First? 11729 Limit Your Work in Process (WIP) 12130 One List to Rule Them All 123Create Your List 124Rank Your List 124Create a Standard Deviation Report 125Communicate Priorities 126Cumulative Total 126Operationally Required Projects 127Be Ready for Line Jumpers 128Moving Forward 12931 Portfolio/Program/Project Management 131Consistency Creates Speed 131Ranked Project List 132A Unified Calendar 132Big Room Planning 133Project Charter 133A Project Schedule Is Not a Project Plan 134Kanban 134Agile Mindset 135Keep Teams Intact 135Part V Develop Key Business Proficiency for Maximum IT Efficiency 13732 Love Your HR Department, Just Don't "Love" Your HR Department 139Compensation 140Employee Relations 141Learning and Development 142Payroll and Benefits 143Organizational Design 143Talent Acquisition 14333 If I Wanted to Be a Lawyer, I Would Have Gone to Law School 145Licensing Models 145The Cloud 146Indemnification 147Limitation of Liability 147Breach/Litigation 147Force Majeure 147Accounting Considerations 148Data Ownership and Preservation 148Cyber-Security 149Unsavory Practices 149End-User License Agreement (EULA) 150Changing Terms on an Invoice 151Virtualization 151Hyperlinks 151Relationships over Contracts 152Software Audits 152Other Involvement with the Legal Department 15234 Let's Make a Deal 15535 Accounting, My Worst Subject 157Chargebacks 158Showbacks 159Remedial Accounting Starts Here 159General Ledger 159Accruals 159Balance Sheet 159Income Statement 160Statement of Cash Flows 160Capital Expenses (CapEx) vs Operating Expenses (OpEx) 160Capitalized Internal Labor 161Depreciation 161Write-Off 162EBITDA 162Return on Investment (ROI) 162Lookback ROI 16336 Learn Your Business, Inside and Out 165Part VI Straighten Up and Fly Right 16737 What You Should Have Learned in Kindergarten 16938 Professionalism Isn't Just Wearing a Suit 173Complain the Right Way 174Don't Allow Gossip 174Make Your Word Gold 174Keep a Secret 175Don't Yell, Curse, or Pound the Table 175Assume Everything Will Get Out 175Remove Stress from Your Boss 176Just a Little Bit Better 17639 What You Do Matters--You're Always on the Clock 17740 Vendors and Frendors 17941 A Word to the Vendors 18142 Be a Cool Customer 18343 Get Your Butt in Shape 185Sleep 185Weight Management 186Nutrition 186Exercise 187Part VII Final Tips and Advice 18944 When Something Goes Wrong 191Step 1: Leap into Action 191Step 2: Assess Things 192Step 3: Plan Your Response 192Step 4: Communicate 192Step 5: Monitor the Situation 192Step 6: Learn from It 19345 When Others Come Knocking 19546 What's Wrong with Outsourcing? 19747 Switching Jobs 199Should I Stay, or Should I Go? 200Make the Move 200On-Board Yourself 20148 Technology Matters 20349 Conclusion 205Notes 207Index 213

O autorze

ANDREW LAUDATO is Executive Vice President and Chief Operating Officer of the health and wellness retailer, The Vitamin Shoppe. He leads operations across e-commerce, information technology, enterprise portfolio management, supply chain, strategic sourcing, quality, and commercialization. A leader in digital transformation, he is passionate about the fusion of people, process, and technology. Learn more at andrewlaudato.com.