Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes

ISBN-13: 9781439817964 / Angielski / Miękka / 2010 / 319 str.

McKibben Brian; Brian McKibben

Opis

Despite performance improvement initiatives such as Lean, Six Sigma, and Supply-Chain Management, only few companies break out of the pack to transform their enterprise. Offering helpful methods and metrics for effecting true change, this book highlights how to avoid the improvement traps that inhibit many organizations from rising above the rest.

Spis treści

Introduction. The New Normal: Just Because Your Organization Is Better than It Used to Be Doesn’t Mean You Have a Competitive Advantage. What Does It Mean to Escape the Improvement Trap? The Pathway to Becoming a Level 4 and Level 5. Ingredient 1: Customer Value Develop a Meaningful Business Value Proposition to Drive Improvement Actions. Ingredient 2: Engage People. Ingredient 3: Key Metrics Focus on the Vital Few, Meaningful Metrics; Avoid Drowning in Irrelevant Details. Ingredient 4: Process Thinking Maximize Cross‑Functional Process Performance and Foster Deeper Process Understanding, Innovation, and Execution of the Best Work Practices. Ingredient 5: The Executive Mindset Focus on Customer Value, People Development, Process Performance, and Business Improvement Outcomes, Not Solely on Savings. Assessing Your Organization’s Improvement Maturity Level.