Enhancing Working Relationships

ISBN-13: 9783836422345 / Angielski / Miękka / 2007 / 128 str.

Paul Mohapel

Opis

Many of the challenges faced in todays workplace can be directly attributedto the lack of basic social or emotional skills, where people fail tocommunicate, motivate, or deal with stress and conflict appropriately.Emotions are at the core of all successful human interactions and endeavours.organizations work more effectively if they have people who can perceive,identify, and manage their collective emotions, which is referred to asemotional intelligence. Dialogue, which relies on emotional intelligence, is aprocess that changes the way we think and make new meaning together.This study investigates an innovative approach that combines traditionalemotional intelligence training with dialoguing learning circle sessions. Thisapproach is used to assist the members of a university based humanresources team to better deal with their current challenges and ongoinglearning. Results suggest that combining these two different processes canactually augment each other, allowing greater benefits by increasing thecollective emotional intelligence of a team. This approach can be used by anyworkplace to enhance working relationships and team cohesion.