Emotional Intelligence in Telecom Sector in India

ISBN-13: 9783848436477 / Angielski / Miękka / 2012 / 208 str.

Anuradha Sharma; Neelu Rohmetra

Opis

Emotional intelligence is an art of generating,perceiving and assessing emotions to assist thought;understanding emotions and emotional knowledge; and effectively regulating emotions to promote emotional and intellectual growth.Developing emotional intelligence is not just relevant and critical to those in leadership and management roles.Emotional intelligence is needed in wide spectrum of a profession that demand personal and interpersonal effectiveness,besides ability to work in a dynamic changing and complex environment.Ths book is an endeavor to present the readers with a better understanding of the concept and the scope of its application.The author has put in every possible effort to make the study meaningful as could be so that it proves useful for the organisations under study in particular and the service sector in general.The book attempts to examine the various aspects of Emotional Intelligence in view of its relationship with behavioural response as understood in terms of motivation,communication and other such related dimensions.

O autorze

Dr.Anuradha Sharma,MBA,Ph.D,is Associate Executive at Jammu and Kashmir Bank, J&k, India.She has over four years of teaching expierence.Her areas of interest are Organisational Behaviour,Cross-Cultural Management,Human Resource Management and Emotional Management.She has worked as a Project fellow for three years at UGC Major Research project.