Driving Networked Service Productivity

ISBN-13: 9783658295790 / Angielski / Miękka / 2020 / 264 str.

Christofer F. Daiberl

Spis treści

The concepts of networked service delivery and networked service productivity.- Approaches for improving productivity from a network perspective.- The networked service productivity improvement technique.- Design principles for improving networked service productivity.  

O autorze

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.  

Blurb

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

Contents 

• The concepts of networked service delivery and networked service productivity 
• Approaches for improving productivity from a network perspective  
• The networked service productivity improvement technique  
• Design principles for improving networked service productivity 

Target Groups 

• Researchers and students in the field of service management and information systems  
• Service managers and practitioners aiming to enhance the productivity of networked service offerings  

The Author 

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.