Continual Improvement in Government Tools and Methods: Tools & Methods

ISBN-13: 9781138430686 / Angielski / Twarda / 2017

Koehler, Jerry W.

Opis

This work gives advice on continual improvement in government, providing information on concepts and the tools and methods to ensure this improvement.

Spis treści

1 INTRODUCTION, 2 BENCHMARKING, 3 BRAINSTORMING, 4 CAUSE AND EFFECT DIAGRAMS, 5 CHECK SHEETS, 6 CONTROL CHARTS, 7 CUSTOMER SURVEYS, 8 DEMING CYCLE, 9 FLOWCHARTS, 10 FORCE FIELD ANALYSIS, 11 HISTOGRAMS, 12 INTRODUCING CHANGE, 13 MAKING PRESENTATIONS, 14 MILESTONE CHARTS, 15 NOMINAL GROUP TECHNIQUE, 16 PARETO CHARTS, 17 PIE CHARTS, 18 PRIORITY SELECTION WORKSHEETS, 19 RUN CHARTS, 20 SCATTER DIAGRAMS, 21 SOLUTION STRATEGIES MATRIX, 22 TIME MANAGEMENT, 23 WORLD WIDE WEB, SUGGESTED READINGS, INDEX 143

O autorze

Jerry W. Koehler