Communication Channels in the Workplace

ISBN-13: 9783659111365 / Angielski / Miękka / 2015 / 224 str.

Zizka Laura

Opis

The way people choose to communicate can affect current and future relationships between sender and receiver. Business professionals communicate internally and externally using a variety of communication channels, such as e-mail, letters, phone, or face-to-face and must choose the best channel for the message they are trying to convey. The purpose of this book was to examine how business professionals choose between the available channels, the premise being that users choose communication channels due to the gratification obtained (GO). This book contributes to existing communication literature by confirming that todays professionals use both traditional and modern communication channels in the workplace and derive gratification from them. This book, particularly the literature review, should shed some light on communication issues commonly faced in the workplace and how different channels can be used to address these issues and, ultimately, improve communication between sender and receiver.

O autorze

I have been teaching business and professional communication to various types of students for the past 20 years and believe that a good teacher needs to be a lifelong learner. I hold a MA with an emphasis on professional and technical writing from Northern Arizona University and recently completed my PhD in Management from Walden University.