Communicating Effectively for Dummies

ISBN-13: 9780764553196 / Angielski / Miękka / 2001 / 384 str.

Marty Brounstein

Opis

Communicating Effectively For Dummies shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:

• Learn how to become an active listener
• Accentuate the positive in negative situations
• Find win-win solutions for conflicts
• Stay on track when writing e-mails and letters
• Handle presentations, interviews, and other challenges
• Speak forcefully and assertively without alienating others

Management consultant Marty Brounstein -- author of Handling the Difficult Employee and Coaching and Mentoring For Dummies -- gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles:

• Becoming aware of your own assumptions
• Dealing with passive-aggressive communicators
• What to say to help someone open up to you
• Communicating through eye contact and body language
• Maintaining a positive attitude
• Dealing with sensitive issues
• Effective conflict resolution models
• When to use e-mail, the phone, or a face-to-face meeting
• Dealing with angry customers
• Coaching your staff to communicate better

In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.

Spis treści

Introduction.

Table of Contents.

Introduction.

About This Book.

Conventions Used in This Book.

How This Book Is Organized.

Part I: Communicating Successfully.

Part II: Tuning In to the Power of Active Listening.

Part III: Speaking Assertively.

Part IV: Win–Win Conflict Resolution.

Part V: Tackling Communication Challenges.

Part VI: The Part of Tens.

Icons Used in This Book.

Where to Go from Here.

Part I: Communicating Successfully.

Chapter 1: Working at Communicating and Communicating at Work.

Chapter 2: Understanding How People Express Themselves to Others.

Chapter 3: Are You Really Listening?

Part II: Tuning In to the Power of Active Listening.

Chapter 4: Fixing Your Radar on the Speaker.

Chapter 5: Putting Active Listening Tools to Work.

Chapter 6: Giving a Dose of Empathy a la Mode.

Part III: Speaking Assertively.

Chapter 7: It Isn′t Just What You Say, but How You Say It.

Chapter 8: Speaking in the Positive.

Chapter 9: Keeping Your Listener Engaged.

Part IV: Win–Win Conflict Resolution.

Chapter 10: Approaching Conflicts Constructively.

Chapter 11: Communicating to Keep Conflicts Cool.

Chapter 12: Bringing the Conflict to Resolution.

Part V: Tackling Communication Challenges.

Chapter 13: You′ve Got Mail: Managing E–Mail Communications.

Chapter 14: Oh, No! I Have to Do a Presentation!

Chapter 15: Hurdling Customer Challenges.

Chapter 16: Interviewing from Both Sides of the Table.

Chapter 17: Conquering the Challenges of Management.

Part VI: The Part of Tens.

Chapter 18: Ten Ideas for Effectively Handling Telephone Interactions.

Chapter 19: Ten Tips to Enhance Teamwork.

Chapter 20: Ten Actions that Lend Credibility to Your Communications.

Appendix.

O autorze

Marty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty′s consulting work includes one–on–one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee–development issues including leadership, team development, customer service, and effective communication.

As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to not–for–profit. He has a bachelor′s degree in education and history and a master′s degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.

This is Marty′s fourth book and second for Hungry Minds, Inc. He is the coauthor of Effective Recruiting Strategies: A Marketing Approach and author ofHandling the Difficult Employee: Solving Performance Problems. In 2000, he wrote Coaching and Mentoring For Dummies.

Blurb

"I highly recommend this book to everyone who wants to improve personal communication." Robert Faulhaber, Sr.VP.,Fujitsu PC

A Reference for the Rest of Us!

Get results through assertive speaking and active listening

The fun and easy way to get your point across and resolve conflicts

Effective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully without alienating your boss or colleagues? Covering both verbal and nonverbal communication as well as e–mail, presentations, and other challenges, this friendly guide is your ticket to better communication and a thriving career.

"Helps home the skills of even the most experienced communicator...Business life would be so much better if only everyone would read this book" Ed Niehaus, President and CEO, Niehaus Ryan Wong., Inc.

"What a dynamic resource and excellent coaching tool....The real–life examples are easy to relate to, as they often hit very close to home." Deb Eppert, Senior Director of Human Resources, Innunity, Inc.

Discover how to:

Tune into the power of active listening

Speak assertively and accentuate the possitive

Resolve conflicts with win–win solutions

Stay on the right track when writing e–mails

Handle presentations, interviews, and other challenges

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