Change Your Business with NLP: Powerful Tools to Improve Your Organisation's Performance and Get Results

ISBN-13: 9781907312403 / Angielski / Miękka / 2010 / 344 str.

Lindsey Agness

Opis

Transform the way your business works. Neuro-Linguistic Programming (NLP) techniques can be applied to all business challenges. As a leader or manager in either the public or private sectors, whatever your industry or size of organisation, you can use NLP to improve your business by changing the mindsets of everyone you work with. When tailored for practical business application, NLP can help you to identify and deliver efficiencies, hold onto clients in the midst of increasing competition, improve morale and increase organisational performance and results. Change Your Business With NLP is the first genuinely practical guide for managers, showing how to use NLP techniques to overcome specific business problems. You will learn how to:

• Improve your results as a leader
• Build an exceptional team
• Manage change more effectively
• Change your organisation's culture
• Create more effective client and customer relationships
• Transform your presentation skills
• Increase the overall performance of your business

Bestselling author Lindsey Agness, an international change management consultant and certified trainer of NLP, uses step-by-step techniques and a broad range of case studies to show you that NLP can deliver measurable results in business.

Spis treści

About the author.

Acknowledgements.

Introduction: Why is NLP important for business?

Part I Transforming Leaders with NLP.

Chapter 1 Building strategies for success.

Chapter 2 Winning state of mind.

Chapter 3 Modelling world–class performance.

Part II Transforming Teams with NLP.

Chapter 4 Constructing high–performing teams.

Chapter 5 Encouraging creativity.

Chapter 6 Having courageous conversations.

Part III Transforming Organisations with NLP.

Chapter 7 Managing change effectively.

Chapter 8 Changing the rules of the game.

Chapter 9 Developing global organizations.

Part IV Transforming Customer Service with NLP.

Chapter 10 Influencing with integrity.

Chapter 11 Powerful presentations.

Chapter 12 Exceeding expectations.

Are you ready?

What next?

Appendix 1 NLP Grid.

Appendix 2 Language used by different representational systems.

Appendix 3 What have you learned about NLP?

Bibliography.

Index.