Benchmarking for Best Practice

ISBN-13: 9780750639484 / Angielski / Miękka / 1998 / 512 str.

Mohamed Zairi

Opis

This work presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance. The book describes TQM concepts, defines definitions and illustrates the applications with first-hand examples.

Recenzje

'This book makes an excellent contribution in the fields of TQM, benchmarking and continuous learning. Based on Professor Zairi's extensive applied research in world class aspiring organizations, it offers a good reference for practitioners charged with understanding how to improve processes and best practice methods.'
John Oakland

'Benchmarking for Best Practice' is a valuable reference tool at two levels. Firstly it can be used to identify key processes and measures for the critical processes which form the chapter headings. ... The book is also a treasure trove of best practice exemplars. ... Benchmarking for Best Practice is highly recommended.'
The Benchmark November 1996
'Benchmarking for Best Practice is a valuable reference tool ..
...a treasure trove of best practice exemplars.
Benchmarking for Best Practice is highly recommended.'
The Benchmark, November 1996

Spis treści

Driving businesses with quality in the 1990s; Achieving a competitive advantage through TQM; Critical factors for effective TQM implementation: a benchmarking approach; Benchmarking quality systems: the role of auditing; Benchmarking innovation management for best practice; Benchmarking customer satisfaction for best practice; Benchmarking supplier partnerships for best practice; Benchmarking TQM in health care for best practice; Benchmarking quality in financial services through the EQA self-assessment model; Benchmarking performance measurement for best practice; Benchmarking processes for best practice; Benchmarking external corporate quality reporting for best practice; Index.

O autorze

Mohamed Zairi