Age of Invisible Machines: A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers

ISBN-13: 9781119899921 / Angielski / Twarda / 2022

Wilson

Spis treści

Preface by Josh Tyson xiAcknowledgments xvIntroduction by Robb Wilson xviiPart I Imagining an Ecosystem of Intelligent Digital Workers 11 Hyperautomation Is Already Here 3Get ready for the implications directly engaging with technology through conversation will bring2 What Conversational Artificial Intelligence Is-- and Isn't 15Automation solutions are part of an ecosystem of technologies working in concert3 Competing in the Age of Hyperautomation 25Hyperautomating means accomplishing more with less while automating new and more sophisticated processes You have to move fast, you have to take risks, and you have to be ready to fail4 The Ethics of Experiential AI 33"We shape our tools and thereafter our tools shape us"5 How Hyperautomation Can Change the World 41Where there are disruptive innovations being sequenced, there are hyperdisruptions6 This Journey Has Been Personal 67The content in this book derives from 2,000,000+ hours of testing with over 30,000,000 people participating across 10,000 conversational applicationsPart II Planning an Ecosystem of Intelligent Digital Workers 717 Learning the Terms 75The journey to an intelligent ecosystem of digital workers will likely be arduous and complex, but it's also a journey of self-discovery8 The Dream vs Reality 83The ice-bath reality is that creating an intelligent digital ecosystem requires more than just a few machines thrown at a few different problem areas9 Ecosystem Evolution Explained 87There are four evolutionary phases that an intelligent digital worker can move through as it becomes better at completing tasks10 Teams and the Co- Creation Mindset 97The core enablement team will guide your whole organization as the creators and keepers of your strategy11 Preparing Tools and Architecture 109This is a big undertaking, and you need to make sure you're equipped with the right tools12 Vetting Your Vendors 135Asking vendors the right questions early on can avoid time wasted exploring inadequate tools and platforms for hyperautomation13 Articulating Your Strategy to Others 143The challenge is getting the decision makers to accept the fact that this requires involvement from--and potentially the restructuring of--every department inside your organizationPart III Building An Ecosystem of Intelligent Digital Workers 15314 The Process of Hyperautomating 155A proper strategy for achieving and maintaining hyperautomation includes everyone in your workforce, leveraging individual areas of expertise15 Design Strategy for Hyperautomation 173Users aren't comparing their experience with your solution to experiences with other similar technologies--they're comparing them to conversations with other humans16 Production Design for Hyperautomation 191Production design finds conversational designers creating the experiences people will have conversing with machines17 Best Practices in Conversational Design 201Through building thousands of conversational AI applications over the past decade, I've identified nearly 60 best practices for conversational designPart IV Conclusion 22718 Where Do We Go from Here? 229Notes 235About the Authors 241Index 243

O autorze

ROBB WILSON is the founder, lead designer, and chief technologist behind OneReach.ai, the highest-scoring company in Gartner's first Critical Capabilities for Enterprise Conversational AI Platforms report. Robb has spent over two decades applying his deep understanding of user-centric design to unlocking hyperautomation. He built UX Magazine into the world's largest experience design publication while creating a full-service UX firm that competed with IDEO and Frog Design. In addition to collecting over 130 awards across the fields of design and technology, Robb has held executive roles at several publicly traded companies.JOSH TYSON is an author and producer who's held leadership roles with a variety of organizations, including TEDxMileHigh and UX Magazine. Josh co-hosts N9K, a podcast from the future, and his writing has appeared in numerous publications, including the New York Times and Thrasher.Visit: InvisibleMachines.AI