A Practical Guide to Information Systems Process Improvement

ISBN-13: 9781574442816 / Angielski / Twarda / 2000 / 286 str.

Anita Cassidy; Keith Guggenberger

Opis

Tailored specifically for information systems (IS) processes, this manual provides a step-by-step method for creating an information systems department or organization. The authors introduce process management and highlight its application to IS. The volume outlines a practical method for improving or re-engineering the processes within the IS department or organization. It identifies pitfalls and common mistakes to avoid, as well as the benefits of implementing a culture of process improvement. Checklists are included to ensure the reader's new process meets all the requirements.

Spis treści

Introduction to IS Process Management, Process Fundamentals Overview, Getting Started, Process Identification, Process Selection Current State Process Assessment, Process Plan, Future State Process Mapping, Implementing Process Changes, Summary

O autorze

Cassidy, Anita; Guggenberger, Keith