ISBN-13: 9783319349121 / Angielski / Miękka / 2016 / 230 str.
ISBN-13: 9783319349121 / Angielski / Miękka / 2016 / 230 str.
This book explores the ways, tools and options for driving service productivity. It provides specific case examples on service productivity and service innovation, including airports and hotels, healthcare and the professional service industry.