Winning Score: How to Design and Implement Organizational Scorecards

ISBN-13: 9781563273636 / Angielski / Miękka / 2007 / 336 str.

Mark Graham Brown

Opis

Now in Paperback Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

Identify strengths, weaknesses, opportunities, and threats.

Design data collection strategies.

Link the scorecard to other systems in an organization.

Develop a performance index.

Avoid the top 10 measurement mistakes.

In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included. Click here for the introductory chapter A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

Recenzje

"[In Winning Score], Brown suggests new ways business managers can use scoring systems to help them achieve long term goals. Observing that many companies still spend time constructing elaborate scoring systems that are not used for making changes in the company's operation, he argues that a better approach would be for companies to measure what matters, rather than collecting data that offers no insight into the company's long term strategy."
Review

Spis treści

IntroductionPART 1: DEVELOPING OPERATIONAL METRICS AND PLANSMission: Figuring Out Who You AreValues: Defining What You Stand ForMetrics: Selecting the Right Operational Performance MeasuresTargets: Setting Goals and Objectives to Track ProgressPART 2: DEVELOPING STRATEGIC METRICS AND PLANSGauges: Developing a Performance IndexVision: Deciding What You Want to BecomeSituation Analysis: Identifying Strengths, Weaknesses, Opportunities, and ThreatsKey Success Factors: Defining How You Will Achieve Your Vision and Beat CompetitorsStrategic Metrics: Identifying Measures Linked to Your Vision and Key Success FactorsStrategies: Developing Actions, Projects, and Initiatives to Reach Your TargetsPART 3: IMPLEMENTING THE SCORECARDInstrumentation: Designing Data-Collection Strategies Dashboard Design: Systems for Communicating Performance DataIntegration: Linking Your Scorecard to Other Organizational SystemsPlanning: Developing a Project Plan for a Balanced Scorecard InitiativeAppendices: Balanced Scorecard Case StudiesA. Manufacturing OrganizationB. Service OrganizationC. Support OrganizationD. Government OrganizationREFERENCES

O autorze

Mark Graham Brown