Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence

ISBN-13: 9781439893821 / Angielski / Miękka / 2013 / 408 str.

Mark Graham Brown

Opis

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet comprehensive resource, for understanding the most current criteria for this prestigious business performance award.

The definitive resource for helping companies achieve world-class results, Baldrige Award Winning Quality - 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. From understanding the scoring system to preparing for a site visit, it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address education and healthcare, this edition outlines a comprehensive plan that is suitable for any company in any industry.

Offering detailed explanations of each of the 17 "Examination Items" and the 36 "Areas to Address" that compose the seven major categories, the book reveals exactly what examiners look for in each area and suggests what you need to include. It also discusses:

• Criteria of leadership and the role of senior management in the award process
• Importance of a long- and short-term strategic plan
• Where and how to satisfy the requirements for demonstrating effective "process" and "results"
• Lists of state award programs based on the Baldrige criteria
• Core values and themes that underlie the award
• How to weigh the importance of the 36 "Areas to Address"
• The significance of the Baldrige scoring scale, and its role in achieving performance excellence

The book devotes a chapter to supplying a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, including its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. Complete with rules for preparing graphics and charts, the book includes helpful tips to help you avoid common mistakes when completing the application.

Spis treści

IntroductionUnderstanding the Malcolm Baldrige National Quality AwardPreparing an application for the Baldrige AwardKey themes and relationships Among the criteriaUnderstanding the Baldrige Award Scoring Scale Interpreting the Criteria for the Organizational ProfileInterpreting the Criteria for Leadership (1)Interpreting the Criteria for Strategic Planning (2)Interpreting the Criteria for Customer and Market Focus (3)Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)Interpreting the Criteria for Human Resource Focus (5)Interpreting the Criteria for Process Management (6.0)Interpreting the Criteria for Business Results (7.0)Preparing for a Site VisitUsing a Baldrige Assessment as a Strategic Planning toolFurther ReadingsAppendix A: State Awards Based on the Baldrige Criteria

O autorze

Mark Graham Brown has been consulting with major corporations and government organizations on measuring and improving performance for more than 25 years. His clients include all branches of the U.S. military, as well as many federal and state government organizations. Corporate clients include: Bose, Medtronic, Bank of America, Bechtel, Northrop Grumman, and Raytheon. He has had his own consulting practice since 1990. Prior to starting his own firm, he was a principal in the Chicago firm of Svenson & Wallace, and was the manager of a group of consultants for Creative Universal in Detroit. In addition, he teaches public workshops on performance metrics in the U.S. and Europe for the Institute for Management Studies and holds a master’s degree in industrial psychology.

Brown is the author of The Pocket Guide to the Baldrige Award Criteria; Keeping Score — Using the Right Metrics to Drive World-Class Performance; Winning Score — How to Design and Implement Organizational Scorecards; Get It, Set It, Move It, Prove It — 60 Ways to Get Real Results in Your Organization; and Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics.