Lean Design in Healthcare: A Journey to Improve Quality and Process of Care

ISBN-13: 9781032178592 / Angielski / Miękka / 2021 / 164 str.

Adam Ward

Opis

Through engaging storytelling and practical theory, this book is written from the perspective of a physician leader that agrees to be the executive sponsor for a service redesign. As the story progresses, the sponsor becomes fascinated with the process and becomes the first VP of Innovation within his organization.

Spis treści

Introduction. My Executive Strategic Initiative. Scanning the Environment. Talking to Patients and Stakeholders. Summarizing Project Features. Designing Each Element. Testing Our Solutions. Codifying the Final Process. Launching to the Public. Reflecting on the Project.

O autorze

Adam Ward is the Innovation leader for Simpler, an IBM Company. He started his career as a mechanical engineer designing cars for Honda R&D, Americas. GE Healthcare hired him away to apply his product development experience to their $8B Diagnostic Imaging division. After several years and award-winning projects as an internal consultant, he joined Simpler, the world’s largest Lean transformation company to lead the Simpler Design Practice. In the ten years Adam has been consulting, he has been exposed to multiple industries but has become passionate about healthcare transformation. His deep subject matter expertise in new product and service development, comfort level with senior executives, understanding of organizational transformation issues and knowledge of the industry uniquely positions him as an authority on innovation in healthcare.