How to Kick Your Customer Service Up a Notch: 101 Insider Tips

ISBN-13: 9780977236015 / Angielski / Miękka / 2007 / 150 str.

Rosanne D'Ausilio

Opis

Rosanne Daa -Ausilio, Ph.D., is revealing the secrets aa - the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too aa - the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from aa -EOne Question for Your Customeraa -A to aa -EThinking Trapsaa -A to aa -EEmployee Accountability.aa -A If you donaa -t have Rosanneaa -s tips on your desk, you donaa -t have top notch customer service at your company."