What Every Manager Should Know about Quality

ISBN-13: 9780824784010 / Angielski / Twarda / 1990 / 232 str.

Thomas Pyzdek;Pyzdek

Opis

"Offers an accessible account of quality control and features forms, worksheets, and step-by-step procedures that simplify statistical process control - showing how to build a business that will thrive in today's economy. "

Spis treści

Preface, 1. Basic Concepts of Quality Control, 2. Vendor Quality Assurance, 3. Human Resources and Quality, 4. Quality Organization and Management, 5. Quality Information Systems, 6. Probability and Statistics for Quality Control, 7. Statistical Process Control, 8. New Quality Technologies, 9. The Modern Approach to Quality Management, 10. The Malcolm Baldrige National Quality Award, 11. Total Quality Management, Appendix, References, Index

O autorze

Thomas Pyzdek