Digital versus Non-Digital Reference : Ask a Librarian Online and Offline

ISBN-13: 9780789024428 / Angielski / Twarda / 2004 / 176 str.

Jessamyn West

Opis

Digital versus Non-Digital Reference chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays.

Spis treści

• Preface (Jessamyn West)
  
• SECTION ONE: THE OLD versus THE NEW
  
• Have(n’t) We Been Here Before? Lessons from Telephone Reference (M. Kathleen Kern)
  
• E-Mail Reference as Substitute for Library Receptionist (Susan M. Braxton and Maureen Brunsdale)
  
• The Internet Public Library as a Teaching Tool for Shockingly Traditional Reference Skills (Abigail Leah Plumb)
  
• “Contact Us”: Archivists and Remote Users in the Digital Age (Katharine A. Salzmann)
  
• Characteristics of E-Mail Reference Services in Selected Public Libraries, Victoria, Australia (Doreen Sullivan)
  
• SECTION TWO: HOW WE DO IT HERE
  
• Predicting the Success of Commercial AskA Services in the United States and Abroad (Jenny Baum and Kate Lyons)
  
• Wired New Jersey: Q and A NJ (Carol Van Houten)
  
• Library LAWLINE: Collaborative Virtual Reference in a Special Library Consortium (Scott Matheson)
  
• Planning for Multilingual Chat Reference in a Suburban Public Library System (Edana McCaffery Cichanowicz and Nan Chen)
  
• SECTION THREE: A FEW THINGS TO THINK ABOUT
  
• The Social Life of Digital Reference: What the Technology Affords (Mita Sen-Roy)
  
• The Case for Non-Intrusive Research: A Virtual Reference Librarian’s Perspective (Bruce Jensen)
  
• Index
  
• Reference Notes Included
  

O autorze

Jessamyn West MLib