Bridging Differences: Effective Intergroup Communication

ISBN-13: 9780761929369 / Angielski / Twarda / 2003 / 448 str.

William B. Gudykunst

Opis

Presents a skills-oriented approach to improving communication effectiveness between people from different groups (cultures, ethnic groups, social classes). This book addresses how factors related to our group memberships can cause us to misinterpret the messages we receive from members of those groups.