ISBN-13: 9780750647106 / Angielski / Miękka / 2001 / 336 str.
ISBN-13: 9780750647106 / Angielski / Miękka / 2001 / 336 str.
This study draws together the behavioural side of knowledge management thinking and relates it to theories of learning and organizational intelligence as a competitive advantage. Case studies are provided to back up the theory and show how companies have tackled this issue holistically, including Rank Xerox, British Airways, Hewlett Packard, Ford Motors, ICL and Elida Faberge.