Managing People

ISBN-13: 9780750645362 / Angielski / Miękka / 2000 / 240 str.

Michael Riley; Andrew Thompson

Opis

This text addresses issues concerning the organization as a whole rather than simply focusing on the perspective of the individual manager. It reflects the modern move towards performance management as an organizational business strategy.

Spis treści

Introduction; People at work - The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques - Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management - How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues - Pay and hours of work: legal constraints; Developing labour strategies; Index.

O autorze

Michael Riley, John O'Connor