Pocket Guide to TQM

ISBN-13: 9780750639866 / Angielski / Miękka / 1998 / 108 str.

John S. Oakland;Oakland;Morris

Opis

Shows students and managers what they need to understand about Total Quality Management (TQM). Part of a series of pictorial guides, this work enables students and managers to grasp the basic concepts of TQM.

Recenzje

'... excellent drawings providing easy to understand visual explanations
and anecdotes.'
Professional Manager

'... a worthwhile read for anyone who seriously wants to improve the
quality of their service. It might even convert a few sceptics.'
Tim Cornick

'If you are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997

Spis treści

Quality Chains; Processes; The Model; Commitment and Culture; Communication; Systems; Tools; Teamwork; Implementation.

O autorze

John S Oakland, Peter Morris