The Six Sigma Revolution: How General Electric and Others Turned Process Into Profits

ISBN-13: 9780471388227 / Angielski / Twarda / 2000 / 288 str.

George Eckes

Opis

Applying this revolutionary management strategy to drive positive change in an organization
Currently exploding onto the American business scene, the Six Sigma methodology fuels improved effectiveness and efficiency in an organization; according to General Electric's Jack Welch, it's the "most important initiative they] have ever undertaken." Written by the consultant to GE Capital who helped implement Six Sigma at GE and GE's General Manager of e-Commerce, Making Six Sigma Last offers businesses the tools they need to make Six Sigma work for them--and cultivate long-lasting, positive results. Successful Six Sigma occurs when the technical and cultural components of change balance in an organization; this timely, comprehensive book is devoted to the cultural component of implementing Six Sigma, explaining how to manage it to maintain that balance. The authors address how to create the need for Six Sigma; diagnose the four types of resistance to Six Sigma and how to overcome them; manage the systems and structures; and lead a Six Sigma initiative. This book applies the Six Sigma approach to business operations across the organization--unlike other titles that focus on product development. Plus, it provides strategies, tactics, and tools to improve profitability by centering on the relationship between product defects and product yields, reliability, costs, cycle time, and schedule.
George Eckes (Superior, CO) is the founder and principal consultant for Eckes & Associates. His clients include GE Capital, Pfizer, Westin, Honeywell, and Volvo. Eckes has published numerous papers on the topic of performance improvement and is the author of The Six Sigma Revolution: How General Electric and Others Turned Process into Profits (0-471-38822-X) (Wiley).

Recenzje

"Eckes has turned this cutting edge management approach into easy–to–understand language..." (The TQM Magazine, Vol.14, No.1, 2002)

Spis treści

Foreword.

Preface.

Acknowledgments.

Chapter 1: Introduction to Six Sigma.

Chapter 2: The Strategy of Six Sigma: Eight Steps to Strategic Improvement.

Chapter 3: Profits = Customer + Process + Employee.

Chapter 4: Project Start–Up: Tactical Six Sigma.

Chapter 5: Measuring Project Sigma: How Close Are You to Perfection?

Chapter 6: Data and Process Analysis: The Keys to the Project.

Chapter 7: Root Cause Analysis: Never Stop Asking Why .

Chapter 8: Selecting Solutions That Drive Sigma Performance.

Chapter 9: Holding the Gains: Making Sure Your Solutions Stick.

Chapter 10: How Six Sigma Initiatives Fail and How to Avoid Mistakes.

Appendix.

Index.

O autorze

GEORGE ECKES is founder of EAI, a Colorado–based consulting group specializing in results–driven continuous improvement, Six Sigma training and implementation, organization development, and managing change. His recent Six Sigma clients include Volvo Trucks North America, Lithonia Lighting, and General Electric. In 1996, Eckes and Associates, Inc. was chosen as a primary consulting organization for General Electric in their Six Sigma Quality initiative.

Blurb

"In The Six Sigma Revolution, George communicates the principles of Six Sigma to audiences at every level and enables an immediate understanding of what is for many an intimidating field."–Ross Leher, Chairman and CEO RWI Interactive Information Services

"The Six Sigma Revolution is a powerful profit–building tool and an indispensable resource for leaders wanting to drive lasting improvement."–Mike Delaney, Senior Vice President Marketing and Strategic Planning Unifi, Inc.