9 Keys to Successful Audits

ISBN-13: 9781932828689 / Angielski / Miękka / 2014 / 88 str.

Denise Robitaille

Opis

Auditing is one of the elements that makes your quality management system complete. It fits snugly into the check component of your plan-do-check-act cycle. Auditing isn't a haphazard or optional occurrence that you tolerate to maintain certification. It's an invaluable assessment tool that provides a reliable indicator of the integrity of your organization's system and processes. This book presents nine keys that will help your organization reap benefits from its auditing (internal or external) program: * Plan and prepare. * Drive fear out of the audit program. * Ensure adequate training. * Create effective checklists. * Hone your interviewing skills. * Manage the audit team. * Write an informative audit report. * Take action on audit findings. * Report back to top management.