The World's Greatest Service: The THRILL Factor

ISBN-13: 9788771141573 / Angielski / Miękka / 2011 / 134 str.

Henrik Meng

Opis

The World's Greatest Service: Lead yourself and your team to Success!"Thrill factor included"If you are looking for: Stronger employee commitmentHigher guest satisfaction ratingsMore revenue per guest/per visit/per purchaseAnd greater loyalty amongst staff and customers...Then THIS is the book for you!The World's Greatest Service is mandatory reading in many companies; and it has inspired thousands in a variety of businesses. Why? Its advice is not only based on a easy to grasp ideology: It's also easy to apply, so you're sure to THRILL yourself, your colleagues, AND your guests and customers along the way.

O autorze

The World's Greatest Service is written by Danish-based bestseller author and speaker Henrik Meng. Henrik, who lives with his family north of Copenhagen, is the founder (1990) and managing partner of the Training & Consulting firm Meng & Company a/s. Henrik has travelled and THRILLed the world for more than 20 years, helping and inspiring great companies to maximize their people skills, sales and service potential, and financial performance.