The Manager's Pocket Guide to Dealing With Conflict

ISBN-13: 9780874254808 / Angielski / Miękka / 2001 / 128 str.

Lois B. Hart

Opis

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing and escalating, and apply conflict resolution techniques.