The EQ Interview: Finding Employees with High Emotional Intelligence

ISBN-13: 9780814409411 / Angielski / Miękka / 2008 / 192 str.

Adele Lynn

Opis

With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don't know is the best way to do it. The EQ Interview gives readers the skills and understanding they need to assess candidates' emotional intelligence and ensure that they're the right fit for the job. This practical guide explains the five areas of emotional intelligence, and how these competencies enhance job performance. The book then arms interviewers with more than 250 behavior-based questions specially formulated to help determine how applicants have used their EQ in past experiences. Readers will learn how they can analyze and interpret answers to predict future success, and even spot "EQ frauds" to avoid costly hiring mistakes. Filled with insightful examples, this is the one book that shows readers how to factor emotional intelligence into their hiring process.

Spis treści

CONTENTS

1Introduction1

2The Five Areas of Emotional Intelligence and the EQ Job Competencies7

3Self-Awareness15

Competency 1: Impact on Others16

Competency 2: Emotional and Inner Awareness20

Competency 3: Accurate Assessment of Skills and Abilities26

4Self-Control or Self-Management33

Competency 1: Emotional Expression35

Competency 2: Courage or Assertiveness39

Competency 3: Resilience42

Competency 4: Planning the Tone of Conversations47

5Empathy53

Competency 1: Respectful Listening54

Competency 2: Feeling the Impact on Others56

Competency 3: Service Orientation58

6Social Expertness65

Competency 1: Building Relationships68

Competency 2: Collaboration71

Competency 3: Conflict Resolution74

Competency 4: Organizational Savvy78

7Personal Influence: Influencing Self85

Competency 1: Self-Confidence86

Competency 2: Initiative and Accountability91

Competency 3: Goal Orientation94

Competency 4: Optimism98

Competency 5: Flexibility and Adaptability101

8Personal Influence: Influencing Others111

Competency 1: Leading Others112

Competency 2: Creating a Positive Work Climate116

Competency 3: Getting Results Through Others121

9Mastery of Purpose and Vision129

Competency 1: Understanding One's Purpose and Values130

Competency 2: Taking Actions Toward One's Purpose133

Competency 3: Authenticity135

10 The EQ Fraud and Other Warning Signs141

All One-Sided: Too Good to Be True142

Other Behavior Trends146

A Word About Instinct151

11A Final Word153

Appendix 1. Emotional Intelligence Table of Competencies157

Appendix 2. Questions by Area and Competencies161

Index181

About the Author185

O autorze

Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers (978-0-8144-0895-7), The Emotional Intelligence Activity Book (978-0-8144-7123-4) and The EQ Difference (978-0-8144-0844-5).