Listening Across Lives

ISBN-13: 9781465291691 / Angielski / Miękka / 2016

Stoltz Et Al

Spis treści

• Preface
• About the Authors
• Chapter 1 - Contextualizing Listening
• Introduction
• Chapter Objectives
• Key Terms
• Listening Competency
• From Competency to Context
• Contexts for Listening
• Intrapersonal Context
• Interpersonal Context
• Public Context
• Mediated Context
• Intercultural
• Organizational
• Educational
• Family
• Summary
• Discussion Questions
• Student Activities
• References
• Chapter 2 - Why Some People Won't Can't Listen: An Introduction to Listening Disorders and Barriers to Effective Listening
• Introduction
• Chapter Objectives
• Key Terms
• What is Listening?
• Listening Begins with Hearing
• And Hearing Begins with Sounds
• Hearing and Understanding Voices
• Hearing Loss
• What is Hearing Loss?
• The Ranks of Those with Hearing Loss Are Growing
• Types and Causes of Hearing Loss
• Noise-Induced Hearing Loss
• Hearing Loss: A Slow and Dangerous Progression
• Hearing Loss and Listening
• Auditory Closure
• Beyond Hearing Loss: Listening Disorders
• Localization and Selective Attention
• Cognitive/Neurologic Disorders
• Psychological Barriers/Disorders
• The High Cost of Ineffective Listening
• Summary
• Activities
• Discussion Questions
• References
• Chapter 3 - Listening In(T)o Close Relationships
• Introduction
• Chapter Objectives
• Key Terms
• Listening TO Close Relationships
• A Useful Analogy
• Listening as a Relationally Oriented Phenomenon
• Listening IN Close Relationships
• Listeners as Addressees in Face-to-Face Dialogue
• The Importance of Coherent Narratives
• Validating Emotions
• Listening INTO Relationships
• Summary
• Discussion Questions
• Student Activities
• References
• Chapter 4 - Listening across Cultural Diversity
• Introduction
• Chapter Objectives
• Key Terms
• Listening and Culture
• What Makes a Culture?
• What Is Listening and Which (Culture-Specific) Factors Have an Impact on Listening?
• Cross-Cultural Research on Listening
• Listening as Overt Behavior across Cultures
• Listening as a Mental Process across Cultures
• Training Cross-Cultural Listening Skills
• Exposure
• Training
• Directions for Future Research
• Summary
• Discussion Questions
• Student Activities
• References
• Chapter 5 - Listening Across Spiritual and Religious Diversity
• Introduction
• Chapter Objectives
• Key Terms
• Listening as Global Citizens
• Understanding Spiritual and Religious Diversity
• Listening as a Sacred Art
• Listening as a Spiritual Practice
• Cultivating Silence: Contemplative Listening
• Slowing Down to Reflect: Reflective Listening
• Becoming Present: Heart Listening
• Some Daily Practices to Enhance your Listening as a Global Citizen
• Summary
• Questions for Dialogue
• Student Activities
• Appendix I
• Dialogue Guidelines and Principles
• Appendix II
• Circle Principles
• Appendix III
• Ten Tips for Powerful Listening
• Daily Practices
• References
• Chapter 6 - Listening in Leadership
• Introduction
• Chapter Objectives
• Key Terms
• Universal Listening Facts
• Listening Defined
• Universal Leadership Facts
• Leadership Defined
• Leaders Meet Adaptive Challenges
• The Servant-Leader: A Leadership Philosophy that Nurtures Listening
• Six Listening Leadership Strategies
• The Listening Organization
• Summary
• Discussion Questions
• References
• Chapter 7 - Listening in the Organizational Context
• Introduction
• Chapter Objectives
• Key Terms
• Approaches to Listening in Organizations
• Professional Civility as an Approach to Listening
• The Listening Environment: Making Meanings Together
• Organizational Socialization: Listening to the Organization
• Working with Supervisors: Listening to Leadership
• Managing Peer Relationships: Listening Constructively to and with Others
• Listening to Peers as Professional Civility: Recommended Practices
• Summary
• Discussion Questions
• Student Activities
• References
• Chapter 8 - Listening Across Technologies
• Introduction
• Chapter Objectives
• Key Terms
• How Does Technology Affect Listening?
• Technological Listening: An Introduction
• Technology as context
• Technology as a shared context
• A New Definition of Listening
• Technology as Context: Social Media
• Technology as Context: Cellphones and Apps
• Technology as a Shared Context: Relationships
• Technology as a Shared Context: The Classroom
• Technology as a Shared Space: The Workplace
• Summary
• Discussion Questions
• Student Activities
• References
• Chapter 9 - Listening in Interpersonal Health Communication
• Introduction
• Chapter Objectives
• Key Terms
• Listening Skills for Patients and Healthcare Providers
• The Importance of Listening in Health Communication
• Healthcare Providers
• Critical Listening
• Therapeutic Listening
• Patients and Clients
• Comprehensive Listening
• Critical Listening
• Summary
• Discussion Questions
• Student Activities
• References
• Chapter 10 - Listening in Education
• Introduction
• Chapter Objectives
• Key Terms
• Introduction
• Listening Basics
• What is the Difference between Hearing and Listening?
• How does Listening Fit into the Context of Communication?
• The Importance of Listening in Education
• What's the Difference between a Skill and a Strategy?
• Listening Skills and Strategies for Teachers and Professors
• Listening Skills and Strategies for Students
• Before the Class
• During the Class
• After the Class
• Summary
• Discussion Questions
• Student Activities
• References
• Glossary
• Index