Exciting and innovative, this book provides readers with an important analysis of the latent and informal aspects of organizational discourse on which, until now, no serious researched has been carried out.
Exciting and innovative, this book provides readers with an important analysis of the latent and informal aspects of organizational discourse on wh...
It is widely accepted that management concepts such as strategic management, human resource management and management development have a well-defined body of knowledge designed to inform management praxis, however the notion of efficiency has no such body of knowledge to support its application within management praxis.
This book proposes the replacement of the generalised term efficiency with the more comprehensive notion of performance efficiency to provide a reliable basis on which to evaluate management behaviour. Given the scope of the investigation, the outcome is not designed to...
It is widely accepted that management concepts such as strategic management, human resource management and management development have a well-defin...
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business.
The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other...
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyze...
This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. The book particularly addresses the diversity of services. It focuses on the local complexities of their day to day processes of service delivery, and on the diversity of client experiences and professional roles associated with various client relationships.
A practical objective of this book is to encourage its...
This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally consider...
Over the last few decades, the field of management enlarged its boundaries, especially in international terms, in a very rapid fashion-mainly because of the arrival of the so-called era of globalization. Many renowned scholars have criticized the universal approach given to 'management' in the United States and its subsequent automatic conversion into 'international management, ' but their arguments too can fall into the trap of universalism at times. This book has a more specific concern: to challenge the conversion of 'management' into 'international management' from a Latin American...
Over the last few decades, the field of management enlarged its boundaries, especially in international terms, in a very rapid fashion-mainly becau...
'Imagining Business' addresses the question of how we visualise organizations and their activities as an important aspect of managerial work, focusing on practices and performances, organizing and ordering, and media and technologies.
'Imagining Business' addresses the question of how we visualise organizations and their activities as an important aspect of managerial work, focusing...
Pioneering thinker in organizational communication David Boje here compiles a collection of new essays on the theme of 'antenarrative, ' or non-linear narrative, as applied to organizations and business, bringing together different approaches and philosophical interpretations of the concept
Pioneering thinker in organizational communication David Boje here compiles a collection of new essays on the theme of 'antenarrative, ' or non-linear...
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.
Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor's receptionist experience verbal aggression and intimidation; how the...
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is e...
It is often claimed that we live in an expert society, a society where more and more individuals take expert roles in increasingly narrow fields. In contrast to more traditional experts most of these new experts lack generally accepted mechanisms for the certification and legitimation of their expertise. This book focuses on these new as well as established experts and the efforts undertaken to secure and legitimate their expertise. We view these efforts as organizing attempts and study them on four different levels – the society, the market, the organization and the individual....
It is often claimed that we live in an expert society, a society where more and more individuals take expert roles in increasingly narrow fields. I...
The field of organizational storytelling research is productive, vibrant and diverse. Over three decades we have come to understand how organizations are not only full of stories but also how stories are actively making, sustaining and changing organizations. This edited collection contributes to this body of work by paying specific attention to stories that are neglected, edited out, unintentionally omitted or deliberately left silent.
Despite the fact that such stories are not voiced they have a role to play in organizational analysis. The chapters in this volume...
The field of organizational storytelling research is productive, vibrant and diverse. Over three decades we have come to understand how organizatio...
