Total quality management is a holistic approach to quality, aiming to not just improve quality in manufacturing processes or in customer service departments, but across all company functions and processes. It seeks to show how to produce better business results using quality improvement. This edition discusses management processes of nine-ten new companies and includes up-to-date information for other companies. It also contains the latest Baldridge criteria and continues to cover all the key elements of an effective management system.

The Fast Forward MBA Pocket Reference Second Edition - more comprehensive and convenient than ever

When the success of your business hangs in the balance, you need reliable, authoritative information immediately. You need a resource that covers all the corporate bases-communications, management, economics, strategy, accounting, finance, marketing, and more. You need The Fast Forward MBA Pocket Reference, Second Edition. Packed with information designed to serve all your business needs, this handy, highly readable book is the ultimate companion for those moments...