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Building & Managing a World Class It Help Desk
ISBN: 9780072132373 / Angielski / Miękka / 583 str. Termin realizacji zamówienia: ok. 22 dni roboczych. What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as...
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to...
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cena:
196,05 zł |
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Enterprise Knowledge Management : The Data Quality Approach
ISBN: 9780124558403 / Angielski / Twarda / 493 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. Today, companies capture and store tremendous amounts of information about every aspect of their business: their customers, partners, vendors, markets, and more. But with the rise in the quantity of information has come a corresponding decrease in its quality--a problem businesses recognize and are working feverishly to solve. Enterprise Knowledge Management: The Data Quality Approach presents an easily adaptable methodology for defining, measuring, and improving data quality. Author David Loshin begins by presenting an economic framework for understanding the value of data... Today, companies capture and store tremendous amounts of information about every aspect of their business: their customers, partners, vendors, mark... |
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cena:
320,73 zł |
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Software by Design : Shaping Technology and the Workplace
ISBN: 9780195083408 / Angielski / Twarda / 368 str. Termin realizacji zamówienia: ok. 22 dni roboczych. As computers become more and more integral to business and other organizational operations around the world, software design must increasingly meet the social demands of the workplace. This book provides an informative, cogent examination of how various social factors--such as organizational structure, workplace relations, and market conditions--together shape software developers' technical design decisions. Through a survey of major software companies and in-depth case studies of the banking, hospital, and equipment field service industries, the authors identify factors that influence...
As computers become more and more integral to business and other organizational operations around the world, software design must increasingly meet th...
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cena:
1010,18 zł |
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Information Technology and the Productivity Paradox : Assessing the Value of Investing in IT
ISBN: 9780195121599 / Angielski / Twarda / 240 str. Termin realizacji zamówienia: ok. 22 dni roboczych. From networks to databases, email to voicemail, the amount of capital being invested in information technology each year is staggering. By 1996, U.S. firms were spending more than $500 billion annually on software, networks and staff. The recently merged Bank of America and NationsBank have an initial IT budget of 4 billion dollars. As firms like this push rapidly into the business world of the 21st century, the question has remained: how do firms measure returns from these substantial investments in information technology? Henry C. Lucas, effectively answers this question by providing a...
From networks to databases, email to voicemail, the amount of capital being invested in information technology each year is staggering. By 1996, U.S. ...
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cena:
258,06 zł |
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Information Management: The Organizational Dimension
ISBN: 9780198294528 / Angielski / Miękka / 536 str. Termin realizacji zamówienia: ok. 22 dni roboczych. The purpose of this book is to take an informed, dispassionate and constructive look at the challenges of IT and to offer insight, analysis and guidance on the ever changing environment.
The purpose of this book is to take an informed, dispassionate and constructive look at the challenges of IT and to offer insight, analysis and guidan...
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cena:
675,91 zł |
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Rethinking Management Information Systems : An Interdisciplinary Perspective
ISBN: 9780198775324 / Angielski / Miękka / 528 str. Termin realizacji zamówienia: ok. 22 dni roboczych. This book examines influential ideas within Management Information Systems (MIS). Leading international contributors provide summaries to key topics and explore a variety of issues currently being discussed in the field. In locating MIS within an interdisciplinary context, particularly in the light of rapid technological changes, this book will form the link between past and future approaches to MIS.
This book examines influential ideas within Management Information Systems (MIS). Leading international contributors provide summaries to key topics a...
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cena:
547,76 zł |
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Rethinking Management Information Systems : An Interdisciplinary Perspective
ISBN: 9780198775331 / Angielski / Twarda / 528 str. Termin realizacji zamówienia: ok. 22 dni roboczych. This book examines influential ideas within Management Information Systems (MIS). Leading international contributors provide summaries to key topics and explore a variety of issues currently being discussed in the field. In locating MIS within an interdisciplinary context, particularly in the light of rapid technological changes, this book will form the link between past and future approaches to MIS.
This book examines influential ideas within Management Information Systems (MIS). Leading international contributors provide summaries to key topics a...
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cena:
1428,03 zł |
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Complex Responsive Processes in Organizations : Learning and Knowledge Creation
ISBN: 9780415249188 / Angielski / Twarda / 272 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge economy'. This is reflected in the popularity amongst practicing managers and organizational theorists of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations and more recently, of emotional intelligence as an important management skill. This insightful book:
The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge... |
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cena:
774,62 zł |
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Complex Responsive Processes in Organizations : Learning and Knowledge Creation
ISBN: 9780415249195 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge economy'. This is reflected in the popularity amongst practicing managers and organizational theorists of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations and more recently, of emotional intelligence as an important management skill. This insightful book:
The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge... |
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cena:
233,07 zł |
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Business @ the Speed of Thought: Succeeding in the Digital Economy
ISBN: 9780446525688 / Angielski / Twarda / 496 str. Termin realizacji zamówienia: ok. 22 dni roboczych. In his new book, Microsoft chairman and CEO Bill Gates discusses how technology can help run businesses better today and how it will transform the nature of business in the near future. Gates stresses the need for managers to view technology not as overhead but as a strategic asset, and offers detailed examples from Microsoft, GM, Dell, and many other successful companies. Companion Web site.
In his new book, Microsoft chairman and CEO Bill Gates discusses how technology can help run businesses better today and how it will transform the nat...
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cena:
128,39 zł |
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Software Maintenance Management : Evaluation and Continuous Improvement
ISBN: 9780470147078 / Angielski / Miękka / 336 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs.
This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes...
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cena:
367,23 zł |
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Running an Effective Help Desk
ISBN: 9780471248163 / Angielski / Miękka / 464 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. Many companies have implemented traditional Help Desk Operations. If clients have a computer problem, they pick up the phone and either log in the problem via voice mail or immediately reach a Help Desk Operator. This book aims to guide the Help Desk department through each step of setting up both a traditional and web-related Help Desk. The book contains ready-to-use templates in both Word and HTML formats for many different Help Desk projects.
Many companies have implemented traditional Help Desk Operations. If clients have a computer problem, they pick up the phone and either log in the pro...
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cena:
245,33 zł |
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Improving Data Warehouse and Business Information Quality : Methods for Reducing Costs and Increasing Profits
ISBN: 9780471253839 / Angielski / Miękka / 544 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. A comprehensive guide to quality improvement from the leading expert in information and data warehouse quality.
Each year, companies lose millions as a result of inaccurate and missing data in their operational databases. This in turn corrupts data warehouses, causing them to fail. With information quality improvement and control systems, like the ones described in this book, your company can reduce costs and increase profits from quality information assets. Written by an internationally recognized expert in information quality improvement, Improving Data Warehouse and Business... A comprehensive guide to quality improvement from the leading expert in information and data warehouse quality.
Each year, companies lose... |
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cena:
343,05 zł |
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Managing IP Networks : Challenges and Opportunities
ISBN: 9780471392996 / Angielski / Twarda / 384 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. IP has a major role in the evolution of networks and services. Issues relating to end-to-end network and service management which offers advanced services, are addressed in this book; making it a defining work on this topic.
IP has a major role in the evolution of networks and services. Issues relating to end-to-end network and service management which offers advanced serv...
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cena:
636,18 zł |
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Corporate Information Factory
ISBN: 9780471399612 / Angielski / Miękka / 400 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. The "father of data warehousing" incorporates the latest technologies into his blueprint for integrated decision support systems
Today's corporate IT and data warehouse managers are required to make a small army of technologies work together to ensure fast and accurate information for business managers. Bill Inmon created the Corporate Information Factory to solve the needs of these managers. Since the First Edition, the design of the factory has grown and changed dramatically. This Second Edition, revised and expanded by 40% with five new chapters, incorporates these... The "father of data warehousing" incorporates the latest technologies into his blueprint for integrated decision support systems
Today's cor... |
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cena:
245,33 zł |
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The IT Outsourcing Guide
ISBN: 9780471499350 / Angielski / Twarda / 284 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. You have decided that your business needs to outsource its IT requirements - this book will now show you how
The outsourcing of IT is currently a "hot topic" internationally and yet guidebooks on how, rather than whether or not to implement this difficult process are rare despite the serious consequences of mistakes: the costs of switching back to an in-house operation are emotionally and financially high. The IT Outsourcing Guide provides invaluable, practical advice to both guide the novice and inform the veteran on how to effectively navigate through the IT outsourcing minefield... You have decided that your business needs to outsource its IT requirements - this book will now show you how
The outsourcing of IT is currently... |
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cena:
269,71 zł |
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Enterprise SOA
ISBN: 9780596102388 / Angielski / Miękka / 504 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. Information Technology professionals can use this book to move beyond the excitement of web services and service oriented architecture (SOA) and begin the process of finding actionable ideas to innovate and create business value. In Enterprise SOA: Designing IT for Business Innovation, SAP's blueprint for putting SOA to work is analyzed from top to bottom. In addition to design, development, and architecture, vital contextual issues such as governance, security, change management, and culture are also explored. This comprehensive perspective reduces risk as IT departments implement... Information Technology professionals can use this book to move beyond the excitement of web services and service oriented architecture (SOA) and be... |
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cena:
196,42 zł |
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Competitive Intelligence: From Black Ops to Boardrooms
ISBN: 9780684844046 / Angielski / Miękka / 304 str. Termin realizacji zamówienia: ok. 22 dni roboczych. In the first book designed for businesses of all sizes and managers at every level, Larry Kahaner explains the increasingly vital practice of competitive intelligence and how American companies can use it for success. With a wealth of case studies, Kahaner shows How to profile your competitors' executives to unmask their decision-making processes The line between legal and illegal or unethical activities How to protect your own company against your competitors' intelligence operations COMPETITIVE INTELLIGENCE is a practical guide to turning raw information into priceless knowledge and winning...
In the first book designed for businesses of all sizes and managers at every level, Larry Kahaner explains the increasingly vital practice of competit...
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cena:
84,42 zł |
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Cooperative Process Management: Cognition And Information Technology : Cognition And Information Technology
ISBN: 9780748407132 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. The characteristics of Co-operative Process Management covered in this book concern the requirements of the dynamic situation per se as well as the requirements of the co-operation. Important factors are that no single person can have an overview of the situation; that expertise is distributed both temporally and qualitatively; that the ongoing process has to be represented in some way (whether or not computerized); that co-operation is dependent on formal as well as informal information transfer; that predictions of the developing situation have to be performed; and that knowledge and skills...
The characteristics of Co-operative Process Management covered in this book concern the requirements of the dynamic situation per se as well as the re...
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cena:
542,55 zł |
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How to Manage the IT Help Desk
ISBN: 9780750649018 / Angielski / Miękka / 372 str. Termin realizacji zamówienia: ok. 22-25 dni roboczych. A guide to managing IT support desks and call centres. It offers tools for measuring productivity and features ten key steps for successful support, and user support successes and failures are revealed in case studies. This second edition seeks to reflect technological advances in software and the Internet, and it also covers new ways of working - teleworking, virtual offices, and keeping staff and customers connected through corporate networks from remote locations.
A guide to managing IT support desks and call centres. It offers tools for measuring productivity and features ten key steps for successful support, a...
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cena:
325,90 zł |