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Quality Facility Management: A Marketing and Customer Service Approach
ISBN: 9780471023227 / Angielski / Twarda / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you.
Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility... As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Pe...
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515,93 zł |
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Advanced QFD: Linking Technology to Market and Company Needs
ISBN: 9780471033776 / Angielski / Twarda / 200 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Changes in the economy have put pressure on today's managers to compress the development and manufacturing cycles of their new products. In their quest to meet this challenge, many managers have found Quality Function Deployment (QFD) a very effective technique, but they want to take it further. Advanced QFD was written for QFD practitioners who want to enhance the power of their practice. Designed for use as both a reference book and a training manual, this book's goal, in the words of its author, is "to infuse value thinking into practitioners of QFD ... to take the reader beyond the basics...
Changes in the economy have put pressure on today's managers to compress the development and manufacturing cycles of their new products. In their ques...
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cena:
697,15 zł |
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Industry's Guide to ISO 9000
ISBN: 9780471045984 / Angielski / Twarda / 232 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The essential guide to achieving compliance
INDUSTRY'S GUIDE TO ISO 9000 For manufacturers to compete in today's highly competitive global marketplace, compliance with ISO 9000 standards has become a necessity. Industry's Guide to ISO 9000 offers industry practitioners a complete reference guide to achieving compliance as efficiently and painlessly as possible. It focuses on changes at the product development level and on the technical and managerial processes needed to implement them. Introduces ISO 9000, including audits, documentation, and... The essential guide to achieving compliance
INDUSTRY'S GUIDE TO ISO 9000 For manufacturers to compete in today's highly comp... |
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658,98 zł |
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Total Quality Management: A Cross Functional Perspective
ISBN: 9780471108047 / Angielski / Miękka / 656 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strat...
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cena:
1290,23 zł |
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Statistical Quality Control: Strategies and Tools for Continual Improvement
ISBN: 9780471183785 / Angielski / Miękka / 544 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This text provides the reader with a general and widely-applicable problem solving strategy for use in quality improvement. It covers a variety of statistical and "non-statistical" problem-solving tools, and discusses techniques that are useful when problems are solved by groups or teams of people. It also shows how the success of problem solving is influenced by the style of management and the type of management-employee interaction.
This text provides the reader with a general and widely-applicable problem solving strategy for use in quality improvement. It covers a variety of sta...
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cena:
1251,79 zł |
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Sampling Inspection Tables: Single and Double Sampling
ISBN: 9780471255499 / Angielski / Miękka / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The sampling inspection tables presented in this book were developed for use in the manufacture of communication apparatus and equipment for the Bell Telephone System. It assembles under one cover the three papers of original publication and adds a brief introduction. The papers have been reproduced with no modifications but the material has been rearranged in chapters. Chapter 1 outlines some of the factors to be considered in setting up inspection plans and develops a basis for minimizing the amount of inspection. Chapter 2 covers double sampling, the "average outgoing quality limit" (AOQL)...
The sampling inspection tables presented in this book were developed for use in the manufacture of communication apparatus and equipment for the Bell ...
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cena:
741,08 zł |
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Design of Experiments Using the Taguchi Approach: 16 Steps to Product and Process Improvement
ISBN: 9780471361015 / Angielski / Twarda / 560 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Fulfill the practical potential of DOE-with a powerful, 16-step approach for applying the Taguchi method
Over the past decade, Design of Experiments (DOE) has undergone great advances through the work of the Japanese management guru Genechi Taguchi. Yet, until now, books on the Taguchi method have been steeped in theory and complicated statistical analysis. Now this trailblazing work translates the Taguchi method into an easy-to-implement 16-step system. Based on Ranjit Roy's successful Taguchi training course, this extensively illustrated book/CD-ROM package gives... Fulfill the practical potential of DOE-with a powerful, 16-step approach for applying the Taguchi method
Over the past decade, Design of ... |
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812,47 zł |
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Using Statistical Methods for Water Quality Management: Issues, Problems and Solutions
ISBN: 9780471470168 / Angielski / Twarda / 344 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. STATISTICS IN PRACTICE
A practical exploration of alternative approaches to analyzing water-related environmental issues Written by an experienced environmentalist and recognized expert in the field, this text is designed to help water resource managers and scientists to formulate, implement, and interpret more effective methods of water quality management. After presenting the basic foundation for using statistical methods in water resource management, including the use of appropriate hypothesis test procedures and some rapid calculation procedures, the author offers a... STATISTICS IN PRACTICE
A practical exploration of alternative approaches to analyzing water-related environmental issues Written by an exp... |
cena:
834,44 zł |
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Six Sigma
ISBN: 9780471668114 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The basics behind the Six Sigma quality control technique
Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully... The basics behind the Six Sigma quality control technique
Six Sigma is designed to achieve excellence in customer service and measure deviation ... |
cena:
98,79 zł |
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Axiomatic Quality: Integrating Axiomatic Design with Six-Sigma, Reliability, and Quality Engineering
ISBN: 9780471682738 / Angielski / Twarda / 312 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The first book to integrate axiomatic design and robust design for a comprehensive quality approach
As the adoption of quality methods grows across various industries, its implementation is challenged by situations where statistical tools are inadequate, yet the earlier a proactive quality system is introduced into a given process, the greater the payback these methods will yield. Axiomatic Quality brings together two well-established theories, axiomatic design and robust design, to eliminate or reduce both conceptual and operational weaknesses. Providing a complete... The first book to integrate axiomatic design and robust design for a comprehensive quality approach
As the adoption of quality methods gr... |
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741,08 zł |
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Simulation for Six Sigma
ISBN: 9780471694908 / Angielski / Twarda / 404 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.
This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by th...
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cena:
768,54 zł |
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Business Process Reengineering: Breakpoint Strategies for Market Dominance
ISBN: 9780471938835 / Angielski / Twarda / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Business Process Reengineering BreakPoint Strategies for Market Dominance Business Process Reengineering shows you how to take the vital next step to attain market dominance and become a world leader
* A team of internationally recognized Coopers & Lybrand manufacturing consultants explain why they believe the business world needs to move beyond continuous improvement and TQM concepts to Business Process Reengineering (BPR). * BPR involves a dramatic redesign of business processes, organization structures and use of technology, to achieve "breakthroughs" in business... Business Process Reengineering BreakPoint Strategies for Market Dominance Business Process Reengineering shows you how to take the vital next step to ...
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cena:
615,05 zł |
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Process Management to Quality Improvement: The Way to Design, Document and Re-Engineer Business Systems
ISBN: 9780471942832 / Angielski / Twarda / 304 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In recent years, quality has gone to the top of the management agenda. However, the quality revolution is not yet won - it is threatened by unacceptably high costs in implementing systems. These costs can be rationalized by adopting more systematic approaches to the design of quality processes and systems.
In recent years, quality has gone to the top of the management agenda. However, the quality revolution is not yet won - it is threatened by unacceptab...
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cena:
505,22 zł |
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The Simplicity Shift
ISBN: 9780521527491 / Angielski / Miękka / 184 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. High-tech products have historically had notoriously poor design. Fortunately, companies have recently started to embrace user-centered design practices. This transition hasn't been smooth; many companies have difficulty transferring good design into final, shippable product. There is a political/cultural disconnect between the outward corporate desire for good design and the internal corporate culture that implements it. The Simplicity Shift is about moving the company culture to value, discover and implement simplicity, and to create a well-designed product. For most companies, product...
High-tech products have historically had notoriously poor design. Fortunately, companies have recently started to embrace user-centered design practic...
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cena:
309,57 zł |
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Spc Simplified: Practical Steps to Quality
ISBN: 9780527763404 / Angielski / Miękka / 304 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. The authors explain how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability.
Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. The authors explain how to...
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cena:
172,11 zł |
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Dr Deming: The American Who Taught the Japanese about Quality
ISBN: 9780671746216 / Angielski / Miękka / 308 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corporations, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever.
Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between... Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, t...
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cena:
95,39 zł |
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Usability Evaluation in Industry
ISBN: 9780748404605 / Angielski / Miękka / 252 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book provides a variety of answers in its description and discussion of new, sometimes radical approaches to usability evaluation', now an increasingly common business tool. It contains new thinking of the subject of usability evaluation in industry. Contributions come from those involved in the practice of industry-based usability evaluation as well as those involved in related research activity. The chapters are derived from and developed from presentations and discussions at the invited international seminar Usability Evaluation in Industry', and give a leading edge overview of...
This book provides a variety of answers in its description and discussion of new, sometimes radical approaches to usability evaluation', now an increa...
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cena:
453,82 zł |
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Managing Quality
ISBN: 9780750618236 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Aims to help readers understand the role of quality management within your organization and how you can best implement it. The basic objective of the text is to assess the knowledge and understanding requirements of the manager involved in the development of a total quality programme.
Aims to help readers understand the role of quality management within your organization and how you can best implement it. The basic objective of the ...
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cena:
187,76 zł |
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Customer Satisfaction Measurement for ISO 9000: 2000
ISBN: 9780750655132 / Angielski / Miękka / 160 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The ISO 9000 quality management standard requires that registered companies measure customer statisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.
The ISO 9000 quality management standard requires that registered companies measure customer statisfaction. Many customer surveys produce misleading r...
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cena:
297,31 zł |
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Mastering Statistical Process Control
ISBN: 9780750665292 / Angielski / Miękka / 496 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the manufacturing, extractive and service sectors. It will enable readers to understand how SPC can be used to maximum effect, and will deliver more effective monitoring, control and improvement in systems, processes and management.
The common obstacle to successful use of SPC is getting bogged down with control... Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book i...
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cena:
260,80 zł |
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