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Practical Handbook of Customer Service Operations
ISBN: 9780874080490 / Angielski / Twarda / 564 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less...
Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on pap...
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cena:
806,99 |
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Innovation and Knowledge Management
ISBN: 9781848606661 / Angielski / Twarda / 1744 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Innovation and Knowledge Management has gained considerable importance over the last 40 years, both as an area of academic research and as an area of professional practice. This growing interest has produced a wealth of highly disparate literature, international in orientation and rooted in both the research agenda and in more pragmatic issues of best practice.Each volume covers a key area of Innovation and Knowledge Management, reflecting both historical roots and cutting-edge scholarship. "Volume One" covers individual creativity and innovation, with V"olume Two "focusing on teamwork and...
Innovation and Knowledge Management has gained considerable importance over the last 40 years, both as an area of academic research and as an area of ...
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cena:
3285,77 |
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Application of Systems Thinking Ontologies to Develop a Multi-Dimensional Strategy Model
ISBN: 9781449957162 / Angielski / Miękka / 118 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Similar to works like Good to Great and In Search of Excellence, the book is an effort to express the findings of a rigorous scholarly study that looked at how to address deficiencies in the current strategic planning paradigms by applying a particular kind of strategic thinking known as systems theory to the strategic planning process. It not only describes the theoretical basis for this assertion but also reports real world data that demonstrates that many top performing organizations are already applying these kinds of mental models, even if they do not formally realize it.
Similar to works like Good to Great and In Search of Excellence, the book is an effort to express the findings of a rigorous scholarly study that look...
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cena:
23,81 |
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The Behavioral Advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena
ISBN: 9780814416709 / Angielski / Miękka / 320 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "In their book "Winning Behavior," Terry Bacon and David Pugh showed how great companies outperform good ones through ""behavioral differentiation"" -- going beyond superior products and dependable service to connect with customers at every touchpoint. "The Behavioral Advantage" broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multifront approach to business interaction, and "The Behavioral Advantage" reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies... "In their book "Winning Behavior," Terry Bacon and David Pugh showed how great companies outperform good ones through ""behavioral differentiation... |
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95,29 |
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What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement
ISBN: 9781439825990 / Angielski / Twarda / 206 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement provides new tools for managing and sustaining process improvement in today s complex non-linear environments and helps readers apply new, relevant theory to their own management practices. With more than 50 combined years of change management and process improvement consulting experience, the authors offer valuable practical insights for creating dynamic organizational change.
The first section of the book describes the key bodies of knowledge and process... What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement provides new tools for...
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cena:
189,80 |
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Manager's Guide to Freight Loss and Damage Claims
ISBN: 9780874080483 / Angielski / Twarda / 220 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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605,23 |
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CEOFlow: Turn Your Employees Into Mini-CEOs
ISBN: 9780984380206 / Angielski / Miękka / 144 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. CEOFlow: How To Have More Freedom & Peace Of Mind While Making More Money By Creating A Team Of Employees That Run Your Business Like High-Level Executives.
CEOFlow: How To Have More Freedom & Peace Of Mind While Making More Money By Creating A Team Of Employees That Run Your Business Like High-Level Execu...
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cena:
72,23 |
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Sustainable Development Handbook
ISBN: 9781439850480 / Angielski / Twarda / 522 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Gaining momentum globally, sustainable development is beginning to significantly redefine the policies of corporations and governmental entities. Updated throughout, the second edition of this popular resource includes updates on LEED(r) measurement and verification and a new chapter on cities and carbon reduction. Clarifying critical issues, this volume examines proven approaches as well as problems with failed initiatives. It addition to core concepts and trends, it explores specific renewable energy and environmental solutions. It examines global initiatives, local politics, and ways to... Gaining momentum globally, sustainable development is beginning to significantly redefine the policies of corporations and governmental entities. U... |
cena:
632,81 |
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Convergence of Project Management and Knowledge Management
ISBN: 9780810876972 / Angielski / Twarda / 360 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book discusses the benefits of managing knowledge in projects and provides techniques that will increase the rate of return on projects. Addressing strategy and deployment issues, this volume also provides case studies, making this an invaluable tool for the success of projects and sustainability/growth of organizations.
This book discusses the benefits of managing knowledge in projects and provides techniques that will increase the rate of return on projects. Addressi...
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cena:
413,76 |
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Robustness: Anticipatory and Adaptive Human Systems
ISBN: 9780984216468 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. We live our lives in spatio-temporal contexts, whether we are at work or at home. Yet, we hold on to the classical idea of fixed, permanent and acontextual truth. ROBUSTNESS argues that people are aware of and use a variety of spatio-temporal contexts to create specific contextual approaches that produce richer knowledge. Robustness binds together some of these approaches into a coherent theory that connects terms, concepts, theories and the actions of leaders. It does this with reference to real-life projects that have benefited from the use of appropriate spatio-temporal contexts....
We live our lives in spatio-temporal contexts, whether we are at work or at home. Yet, we hold on to the classical idea of fixed, permanent and aconte...
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cena:
219,69 |
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Critical Management Studies: A Reader
ISBN: 9780199286072 / Angielski / Twarda / 448 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. 'Critical Management Studies' or 'CMS' has emerged over the last ten years as the term to describe a diverse group of work that has adopted a critical or questioning approach to the traditional concerns of management studies. In this time, CMS has come to exert an increasing influence in Management and Management Studies, and while it has prompted fierce debate about its validity and use, there is no doubt that the rapidly growing interest in CMS has produces a vibrant and exciting body of work. Chris Grey and Hugh Willmott, leading authorities in this area have collected together eighteen...
'Critical Management Studies' or 'CMS' has emerged over the last ten years as the term to describe a diverse group of work that has adopted a critical...
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cena:
347,56 |
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Design Thinking: Understand - Improve - Apply
ISBN: 9783642137563 / Angielski / Twarda / 238 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "Everybody loves an innovation, an idea that sells." But how do we arrive at such ideas that sell? And is it possible to learn how to become an innovator? Over the years Design Thinking - a program originally developed in the engineering department of Stanford University and offered by the two D-schools at the Hasso Plattner Institutes in Stanford and in Potsdam - has proved to be really successful in educating innovators. It blends an end-user focus with multidisciplinary collaboration and iterative improvement to produce innovative products, systems, and services. Design Thinking creates a...
"Everybody loves an innovation, an idea that sells." But how do we arrive at such ideas that sell? And is it possible to learn how to become an innova...
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cena:
887,69 |
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Sustainability Management Handbook
ISBN: 9781439851951 / Angielski / Twarda / 248 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A strong sustainability program requires leadership to draw on a solid knowledge base, manage resources wisely, identify sustainability opportunities, make difficult choices, and accept the challenge to lead, influence, and persuade colleagues. This book cuts through the hyperbole and offers practical steps for protecting the world around us. Rich in case studies, it addresses a range of critical stewardship issues. Developed out of a keen desire to protect the planet, the text helps management transform important information and critical leadership skills into socially responsible... A strong sustainability program requires leadership to draw on a solid knowledge base, manage resources wisely, identify sustainability opportuniti... |
cena:
632,81 |
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Innovation Processes in Business Networks: Managing Inter-Organizational Relationships for Innovational Excellence
ISBN: 9783658034382 / Angielski / Miękka / 94 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In today's networked economy, each organization is more and more shaped by the system of its long-term business interactions. Innovation processes cannot be successfully designed and managed unless the complex influences of business networking on innovation processes and innovation-related performances are clearly understood. But extant theories on business networks are fragmented, and each of them, taken singularly, provides only partial or poor understanding of the impacts of business networking on innovation performances. Based on qualitative research on three exemplary worst practices and...
In today's networked economy, each organization is more and more shaped by the system of its long-term business interactions. Innovation processes can...
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cena:
201,72 |
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Team Coaching with the Solution Circle
ISBN: 9780954974916 / Angielski / Miękka / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Applying the positive power of Solutions Focus to working with teams, Daniel Meier shows how to apply Solutions Focus methods with groups and teams, and how to become an effective team coach either as a manager or as an external resource.
Applying the positive power of Solutions Focus to working with teams, Daniel Meier shows how to apply Solutions Focus methods with groups and teams, a...
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cena:
119,49 |
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Understanding Strategy
ISBN: 9781450517454 / Angielski / Miękka / 212 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Most organizations have a strategy that describes where they are going, why they are going there, and how they will get there. It is often useful for us to understand these strategies: if we do, we can interact more successfully with the organizations. Understanding Strategy explains a theory of strategy based on four factors: what it is, the forces that shape it, the processes that form it, and the mechanisms it relies on to take effect. The book presents a uniquely clear, specific conception of strategy, making it possible to analyze and compare the strategies of businesses, non-profits,...
Most organizations have a strategy that describes where they are going, why they are going there, and how they will get there. It is often useful for ...
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cena:
72,04 |
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Demanding Good Governance: Lessons from Social Accountability Initiatives in Africa
ISBN: 9780821383803 / Angielski / Miękka / 236 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Accountability is the cornerstone of good governance. Unless public officials can be held to account, then critical benefits associated with good governance, such as social justice, poverty reduction and development remain elusive. The impacts of non-responsive and unaccountable governance are perhaps most harshly felt by the citizens of Africa, where corruption and governance failures are broadly acknowledged as a principal obstacle to the achievement Over the past decade, a range of social accountability practices--such as participatory budgeting, independent budget analysis, participatory...
Accountability is the cornerstone of good governance. Unless public officials can be held to account, then critical benefits associated with good gove...
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cena:
97,30 |
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Entropy Vector, The: Connecting Science and Business
ISBN: 9789812385710 / Angielski / Twarda / 200 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. There is real value in trying to connect science to business, and this should not be overlooked in the drive to connect business to science. Science is far too important just to be left to the scientists. The authors of this book limit themselves to looking at disorder.
There is real value in trying to connect science to business, and this should not be overlooked in the drive to connect business to science. Science i...
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cena:
379,69 |
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Managing Science: Methodology and Organization of Research
ISBN: 9781441974877 / Angielski / Twarda / 388 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. What is science? How is it performed? Is science only a method or is it also an institution? These are questions at the core of Managing Science, a handbook on how scientific research is conducted and its results disseminated. Knowledge creation occurs through scientific research in universities, industrial laboratories, and government agencies. Any knowledge management system needs to promote effective research processes to foster innovation, and, ultimately, to channel that innovation into economic competitiveness and wealth. However, science is a complicated topic. It includes...
What is science? How is it performed? Is science only a method or is it also an institution? These are questions at the core of Managing Science
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cena:
403,47 |
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Strategic Thinking and the New Science: Planning in the Midst of Chaos Complexity and Chan
ISBN: 9781451624281 / Angielski / Miękka / 192 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The future is happening today, and the most successful organizations will be those that understand the dynamics of the "big picture" in which their decisions are being made. This book describes how to understand and influence that picture. Irene Sanders pioneered the application of chaos theory and complexity to strategic thinking -- the most essential skill in today's fast-paced business environment. Now, in this straightforward, easy-to-read book, she shows how the most up-to-date strategic thinking is done, and how you can begin using it in your enterprise. Sanders' original and...
The future is happening today, and the most successful organizations will be those that understand the dynamics of the "big picture" in which their de...
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cena:
53,32 |
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