The premise of this book is that knowledge work - knowledge sharing and creating - takes place all the time, every day, routinely and pervasively in people's talk and text, or discourse. Organizations are viewed as social entities where discourse cuts across all boundaries, cultures, disciplines, and actions. The author approaches discourse as the core of knowledge work, and the site to which knowledge management practice should be focused. The book uses real-life case studies to show how the analysis of discourse can reveal 'knowledge games'. From this methodological perspective,...