The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.

This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models - the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA - making it easy to use with all the models.

Revised to respond to the significant...