This handbook is for commercial mediators, whether they are just starting out or are fully trained. The book is split into three distinct parts, examining: (I) all the general background, essential skills, and processes of effective commercial mediation; (II) the basic skills and techniques at a deeper level, along with an introduction of more sophisticated levels that can only be considered once the foundations are established; and (III) the aspirational standards of the master mediator (What is it that makes a good mediator the best? How can they stay there?). Written by an experienced...