Winner of a 2013 Shingo Research and Professional Publication Award

This practical guide for healthcare executives, managers, and frontline workers, provides the means to transform your enterprise into a High-Quality Patient Care Business Delivery System. Designed for continuous reference, its self-contained chapters are divided into three primary sections:

• Defines what Lean is and includes some interesting history about Lean not found elsewhere.
• Describes and explains the application of each Lean tool and concept organized in their typical...