Practical Sales and Marketing ideas, actions, and tips that you can use to increase spend per head, occupancy, and profit for your small hotel, B&B, or guest accommodation. Attract the guests you want using traditional and online marketing and sales actions to make you stand out from your competition.
Practical Sales and Marketing ideas, actions, and tips that you can use to increase spend per head, occupancy, and profit for your small hotel, B&B, o...
We know it makes us feel good when we get outstanding customer service. It invariably tempts us to spend more; it encourages us to come back a second or third time and it makes us more confident to refer that business to our family, friends or colleagues. But even when the team have had all the right training, and they're making all the right moves, the service can sometimes still leave us feeling cold. It's the experience you create for customers that gets remembered. Getting this right creates customer loyalty, reducing the strain on your marketing budget and ultimately means...
We know it makes us feel good when we get outstanding customer service. It invariably tempts us to spend more; it encourages us to come back a seco...
