Innovative initiatives for online arbitration are needed to aid in resolving cross-border commercial and consumer disputes in the EU, UK, US and China. This book provides a comparative study of online dispute resolution (ODR) systems and a model of best practice, taking into consideration the features and characteristics of various examples of ODR.

The book begins with a theoretical approach, looking into the history and culture of arbitration as well as analysing the potential adoption of technology-assisted arbitration in resolving certain types of international commercial and...