How does new information technology become part of the fabric of organisational life? Drawing on insights from social studies of technology, gender studies and the sociology of consumption, Valuing Technology opens up new directions in the analysis of sociotechnical change within organisations. Based on a major research project focused upon the introduction of management of information systems in health, higher education and retailing, I explores the active role of end-users in innovation.
This book argues that it is through the, often difficult, engagement between users and...