This book provides a practical guide to implementing knowledge and information initiatives in the workplace. Drawing on case studies from practitioners in a range of different work environments, it will outline best practice, pitfalls and advice on a range of topics, including making the business case, audits, establishing communities of practice, building knowledge bases and knowledge capture. Many workplaces have moved from providing research support to knowledge services. Practical Knowledge and Information Management will help professionals provide those services, to improve existing...

This book provides a practical guide to implementing knowledge and information initiatives in the workplace. Drawing on case studies from practitioners in a range of different work environments, it will outline best practice, pitfalls and advice on a range of topics, including making the business case, audits, establishing communities of practice, building knowledge bases and knowledge capture. Many workplaces have moved from providing research support to knowledge services. Practical Knowledge and Information Management will help professionals provide those services, to improve existing...