While innovation in products and services continues apace, today‘s competitive strategy is equally based on innovation in the route to market. Tesco.com, Direct Line, First Direct and easyJet are just a few examples of innovative channel strategies as a key component of the value proposition. We find ourselves in a multi-channel world. This book is drawn from the experience of major companies such as IBM, First Direct, Taylor Woodrow and BT. Lessons are explained clearly: be Multi not multiple; channels as weapons; think combinations; design from the top, but think people and measure it....

This Britain: Power and the People c1170-Present Day Revision Guide is part of the popular Oxford AQA GCSE History series. Written by our original author team to match the new AQA specification, this guide covers exactly what your students require to succeed in the Paper 2 Power Thematic Study exams. - Recap key events with clear visual diagrams and brief points - Apply knowledge with targeted revision activities that tests basic comprehension, then apply understanding towards exam-style questions - Review and track revision with progress checklists, suggested activity answers and Exam...

This Conflict and Tension in Asia 1950-1975 Revision Guide is part of the popular Oxford AQA GCSE History series. Written by our original author team to match the new AQA specification, this guide covers exactly what your students require to succeed in the Paper 1 Conflict and Tension in Asia Wider World Depth Study exams. - Recap key events with clear visual diagrams and brief points - Apply knowledge with targeted revision activities that tests basic comprehension, then apply understanding towards exam-style questions - Review and track revision with progress checklists, suggested...

The new fourth edition of Invasion, Plague and Murder is Book 1 of the best-selling KS3 History by Aaron Wilkes series. It focuses on medieval and early Tudor British history, including Anglo-Saxon England, the Norman Conquest, England's relationship with Scotland, Wales, Ireland and France, medicine and public health, religion and political power. This planning guide helps teachers to design a coherent knowledge-rich curriculum and assessment using the Oxford Key Stage 3 textbook series. - Carefully designed content and assessments are mapped to the KS3 National Curriculum and to...

The new fourth edition of Revolution, Industry and Empire is Book 2 of the best-selling Oxford KS3 History by Aaron Wilkes series. It covers British history during the Tudor, Stuart, Georgian and Victorian periods, including social and cultural history, the Civil War and Cromwell, the Restoration, the Industrial Revolution, public health, slave trade, and the rise of the British Empire. This planning guide helps teachers to design a coherent knowledge-rich curriculum and assessment using the Oxford Key Stage 3 textbook series. - Carefully designed content and assessments are...

The new fourth edition of Technology, War and Independence is Book 3 of the best-selling Oxford KS3 History by Aaron Wilkes series. It covers twentieth century history, including the suffragettes, First and Second World Wars, democracy and dictatorship, the Cold War, the end of the British Empire, migration, changes in medicine and public health, and globalization. This planning guide helps teachers to design a coherent knowledge-rich curriculum and assessment using the Oxford Key Stage 3 textbook series. - Carefully designed content and assessments are mapped to the KS3 National...

This Britain: Migration, Empires and the People c790-Present Day Revision Guide is part of the popular Oxford AQA GCSE 9-1 History series. Written by our original author team to match the new AQA 9-1 GCSE specification, this guide covers exactly what your students require to succeed in the Paper 2 Migration Thematic Study exams. - Recap key events with clear visual diagrams and brief points - Apply knowledge with targeted revision activities that tests basic comprehension, then apply understanding towards exam-style questions - Review and track revision with progress checklists,...

This Second Edition of Britain: Power and the People c1170-Present Day Student Book is part of the Oxford AQA GCSE 9-1 History series. Updated as part of our commitment to the inclusive presentation of diverse histories and to reflect the world around us, this textbook covers exactly what your students require to succeed in the AQA exams. Developed by an expert team led by an experienced head of history and an author with senior examining experience, this revised textbook covers the relationship between the citizen and the state in Britain, and how ideas, events and developments in the wider...