The focus of this book is to investigate a routine yet disruptive activity at the hospital - telephone interaction - and to expose how nurses and physicians coordinate at distance in view of delivering efficient patient care. Data consists of 130 audio-recorded calls between nurses and physicians at an acute care hospital in Switzerland. The main activity of these calls consists of the nurse requesting the physician's intervention, namely, the physician designating a course of action to be undertaken in the future. By adopting a conversation analytic approach, the author identifies the...
The focus of this book is to investigate a routine yet disruptive activity at the hospital - telephone interaction - and to expose how nurses and phys...
