States at Work explores the mundane practices of state-making in Africa by focussing on the daily functioning of public services and the practices of civil servants. Adopting mainly an ethnographic approach as a basis for theorizing, the authors deal with topics including: bureaucratic cultures and practical norms, operational routines in offices, career patterns and modes of appointment; how bureaucrats themselves perceive and deliver goods and services and interact with service users; the accumulation of public administration reforms and how the different bureaucratic corps react to...

Although international development discourse considers the state as a crucial development actor, there remains a significant discrepancy between the official norms of the state and public services and the actual practices of political elites and civil servants. This text interrogates the variety of ways in which state policies and legal norms have been translated into the set of practical norms which make up real governance in sub-Saharan Africa. It argues that the concept of practical norms is an appropriate tool for an ethnographic investigation of public bureaucracies, interactions between...