Previously published as No One of Us is as Strong as all of Us. ..". the use of a story to illustrate both ITIL(r) process basics and the inherent implementation challenges makes this a powerful but quick, easy read." Susan Schellhase, itSMF USA member Based on the real-life experiences of the author and other ITSM professionals, Catalogs, Services and Portfolios - An ITSM success story is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behavior....