Improvements in information and communication technologies (ICTs) have brought about a sea change in the ways in which most people in the industrialized world work. In many organizations the ability to 'work remotely' or 'telecommute' has helped productivity improve. However, many of the benefits promised by the onset of 'mobile working' have failed to materialize. This book explains the technology and strategic issues surrounding mobile working and presents a clear analysis of how this process can be managed.