With the emergence of a powerful new breed of organization--the knowledge organization--comes a bold new challenge to the old ways of managing people. Workers with special cutting-edge knowledge and the ability to transform it into marketable goods and services can not be managed the old command-and-control way, nor even by some of the more enlightened ways developed since then. Only new ways, and old ways updated and adapted to special new situations, can work. Only in this way can innovation and productivity--the crucial ingredients for success in knowledge-based organizations--be...